Privacy Policy
Last updated: 25th June 2025
At Entle, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use our website or interact with our business.
1. Who We Are
This policy applies to Entle, operating via www.entle.com.au, located at 124 Copperfield Street, Geebung, Queensland, 4034.
You can contact us anytime at office@entle.com.au.
2. What We Collect
We may collect the following types of personal information:
Your name, email, phone number, and address
Billing and shipping details
Purchase and order history
Health-related information you may voluntarily share (e.g. via enquiries about supplement suitability)
Information provided through forms, sign-ups, or purchases
Communications sent to us (emails, enquiries, feedback)
Technical data like IP address, browser type, and device usage
Any other details you choose to share while using our site or services
3. How We Collect It
We collect personal information when you:
Visit or interact with our website
Submit forms, make purchases, or request support
Subscribe to our newsletter
Engage with us through email, phone, or in person
Use our online store to purchase supplements or book services
We may also receive information from third-party services (e.g. payment gateways, analytics tools). Any data shared with us is handled according to this policy.
4. Why We Collect It
We collect and use your information to:
Process orders and deliver products
Provide customer service and respond to enquiries
Personalise your experience on our website
Send updates, offers, and relevant product information
Meet regulatory or legal obligations (e.g. for supplement sales)
Improve the performance and user experience of our site
If you choose not to provide certain information, we may not be able to fulfil your order or provide full access to our services.
5. Health Information
While we do not request or store sensitive health data, if you voluntarily share health-related information (e.g. allergies, conditions, or supplement suitability), we will treat it with strict confidentiality. We do not offer medical advice and recommend you consult with a qualified healthcare professional before using our products.
6. Who We Share It With
We only share personal information when necessary and in line with this policy. This may include:
Our team and contractors for order fulfilment or support
Service providers such as payment gateways, email platforms, logistics partners, and hosting providers
Legal or regulatory bodies, if required by law
We never sell your personal data or share it for unrelated marketing.
7. Where Your Data Is Stored
Your data is stored securely in Australia or in trusted cloud environments with privacy safeguards in place. We take reasonable steps to prevent unauthorised access, disclosure, or loss of personal data.
8. Payments
We process payments through secure third-party platforms. We do not store your credit card details on our servers. All payment information is encrypted and handled by PCI-compliant providers.
9. Shipping & Fulfilment
To deliver supplements and other products, we collect and use your delivery address, contact details, and purchase history. This data is shared only with trusted logistics partners.
10. Age Restrictions
Our products are intended for individuals aged 18 and over. We do not knowingly collect or store data from individuals under 18 years of age.
11. Data Retention
We retain your information only for as long as necessary to fulfil our services, comply with laws, or resolve disputes. When no longer needed, your information will be securely deleted or de-identified.
12. Accessing or Updating Your Info
You can request to view or update your personal details at any time by emailing info@entle.com.au. We may ask you to verify your identity before making changes.
13. Data Breaches
In the event of a breach that poses a risk of serious harm, we’ll notify affected individuals and report it under the Notifiable Data Breaches scheme, in accordance with the Privacy Act 1988 (Cth).
14. Cookies
Our website uses basic cookies to improve functionality and track usage patterns. Cookies help us personalise your experience and understand how visitors interact with our site. You can manage or disable cookies through your browser settings.
15. Third-Party Links
We may include links to third-party websites. These sites have their own privacy policies, and we are not responsible for how they collect or use your data.
16. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect as soon as they are posted on this page. Please check back occasionally to stay informed.
Questions?
If you have any questions or concerns about how we handle your personal data, please contact us at:
office@entle.com.au